Frequently Asked Questions

What is Lenawee Alerts and why is it important to me?

Lenawee Alerts is an emergency notification service provided by Smart911 that allows emergency officials to notify residents and businesses by telephone, cell phone, text message, email and social media regarding time-sensitive general and emergency notifications. Only authorized officials have access to the system.


When will Lenawee Alerts be used?

Any message regarding the safety, property or welfare of the community will be disseminated using the Lenawee Alerts system. These may include AMBER alerts, notifications of hazardous traffic or road conditions, boil water advisories or evacuation notices, and severe weather alerts.  Weather alerts are issued by the National Weather Service and will only be sent for weather warnings.


Does Lenawee Alerts replace other systems that have been used to provide time-sensitive information to residents?

This system is an enhancement to existing means of communication and is meant to supplement current or past systems used for mass notification.


Does Lenawee Alerts already have my telephone number, or do I need to sign up to receive notifications?

The Lenawee Alerts database contains information received from public databases, including regional phonebooks. However, no resident should assume that their information is in the system. and The home page of the Lenawee County Office of Emergency Management website,, has a link to the Lenawee Alerts Enrollment page where you can register online.


Will I be charged if I sign up to receive notifications?

We do not charge for this service. However, your wireless phone carrier may apply Standard or other SMS (text) messaging charges depending upon your carrier’s plan and subscription details. Once registered, you can opt-out of SMS messages by managing your Notification Preferences, or by texting STOP to 67283 or 226787.


How do I control how I receive notifications from this system?

Your notification preferences are managed from within the Preferences page. The Device Preferences section allows you to choose which of the contacts associated with your account (mobile phones, landlines, and email addresses) you wish to receive notifications. The Notification Preferences section allows you to select which types of notifications you wish to receive. You must select at least one Device Preference and one Notification Preference to receive notifications. Please note that not all messages will be sent via all communication modes. We recommend you select all available Devices and Notification types (Text, Voice, Email) to ensure you receive all notifications you are interested in.


How do I add or change the Email addresses I wish to receive notifications?

Email addresses are associated with each person in your household. You can add or edit the email address associated with a person by clicking the Edit Basic Info link. From this page you can add or edit an email address, and specify whether you wish to receive notifications via this email address.


Is my personal information protected?

Lenawee Alerts is a service of RAVE Mobile Safety and Smart911 which takes security and privacy concerns very seriously. They will not sell, trade, lease or loan any data citizen supplied data to third parties.


How will I recognize a Lenawee Alerts message?

A Lenawee Alerts message will have a caller ID of 517-264-5362. We suggest you program the number in your cell.


What should I do if I receive a Lenawee Alerts message?

Listen carefully to the entire message. You will have the option to repeat the message by pressing any key. Do not call 911 for further information unless directed to do so or if you need immediate aid from the Police or Fire department.


Will the Lenawee Alerts leave a message on my phone?



What happens if the line is busy?

If the line is busy, Lenawee Alerts will try two more times to connect.

What circumstances might prevent a message from being delivered to me?

  • If your contact information has changed and you have not registered your new information.
  • If you have only cordless phones in your residence, the power is out and you did not register an alternate phone number.
  • If your line is busy for an extended time and your calls do not forward to voicemail or an answering machine.
  • If you have a privacy manager on your main phone and you did not register an alternate phone number.